Yes, you need to create an account with PMed to place an order. This ensures we can verify your identity, securely process your payment, and comply with regulations for medical products. Registering also allows you to track your orders and manage prescriptions easily.
We accept a variety of payment methods, including major credit/debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. For prescription orders, insurance billing may be available—please check your eligibility during checkout.
Delivery times depend on your location and the type of product ordered. Standard shipping typically takes 3-7 business days, while expedited options (1-2 days) are available at checkout. Prescription medications may require additional processing time for verification, adding 1-2 days.
Yes, we offer a loyalty program for returning customers! After your first purchase, you’ll earn points on every order, which can be redeemed for discounts. We also provide exclusive offers and seasonal promotions—sign up for our newsletter to stay updated.
Once your order is shipped, you’ll receive a tracking number via email or in your PMed account dashboard. Log in, go to “Order History,” and click on your order to view real-time updates. Contact support if you encounter any issues.
Refunds are available for unopened, unused products within 30 days of delivery, provided they meet our return policy. Prescription medications may not be refundable due to safety regulations, but exceptions can be made for defective or incorrect items. Contact our support team with your order number to initiate a return.
